Terms of Service

Last updated: October 2026

1. Service Agreement

By subscribing to Trimly LLC's robotic mowing service (“Service”), you (“Customer”) agree to these Terms of Service (“Terms”). Our Service includes the installation, maintenance, and operation of GPS-guided robotic mowers on your property.

You must be at least 18 years old and the owner or authorized tenant of the property where services will be provided. Tenants must provide written landlord authorization upon request.

2. Subscription & Automatic Renewal

Your signed proposal names your pay plan. All plans are billed monthly in advance. This is a recurring charge.

12-Month Plan. Billed 12 months a year (year-round), including winter dormancy when the mower is not cutting. Billing does not stop automatically when grass goes dormant or the mower is not cutting. The 12-Month Plan has a one-year term. Your agreement ends on the same calendar day 12 months after your Term starts. You may end the 12-Month Plan early with 30 days written notice. For mowing, your early-exit charge is the growing-season price for mowing only times the number of growing months of service you received during the Term, minus the total you have paid for mowing for the Term, and never less than $0. If your plan includes Lawn Health, a separate Lawn Health amount is added (Section 2A(e)). This is the full amount due for ending early. If you buy your Trimly mower at any time during the Term, no mowing early-exit charge applies. The Lawn Health amount still applies. See your mower purchase agreement for the mower price, South Carolina sales tax, and Trimly Care terms. If Trimly ends the plan because payments stop, after a 20-day written notice to catch up, the same amount applies plus any past-due charges. After the term, charges automatically renew each month at the then-current rate until you cancel with 30 days written notice.

Growing-season plan. If your signed proposal specifies growing-season-only billing, you are billed only during the growing season stated in that proposal. The growing-season plan has no contract. You may cancel with 30 days written notice.

Growing-Season Plan: no contract. 8 monthly payments, March through October. Cancel anytime with 30 days' notice. No cancellation fee.

Send written notice to hello@trimly-automow.com or call (864) 256-0999. Upon cancellation:

Cancellation terms follow the pay plan in your signed proposal
Prepaid monthly charges are earned when billed. Cancellation does not refund the current prepaid period; it stops future charges after the existing 30-day written notice. Equipment retrieval is operational only and is not a billing event. Pickup timing does not create, delay, or change a refund, and unused days after the mower is removed are not refunded.

Financed mower purchases. If you bought a mower from Trimly with financing, cancelling or pausing any Trimly service does not cancel, reduce or delay your remaining Financed Balance. You will keep paying it on the original schedule in your signed proposal, or you may pay it off early at any time with no penalty. If your service ends, Trimly may keep charging the financing installments on their own to your payment method on file. The 30-day notice, "earned when billed" and no-cancellation-fee terms above apply to services only, and the 14-business-day equipment pickup does not apply to a financed mower. If you miss a payment, Trimly will give you any notice of your right to cure required by South Carolina law (S.C. Code §37-5-110) before it asks for the full remaining balance.

Outside a 12-Month Plan's one-year term, pricing may be adjusted with 30 days advance written notice. If you do not agree to a price change, you may cancel before it takes effect. The price of a 12-Month Plan does not change during its one-year term.

Taxes. Prices quoted by Trimly do not include sales, use, or similar taxes unless your proposal says otherwise. Where tax applies, including on the purchase of a mower, Trimly adds it at the rate in effect for your service or delivery address and shows it separately on your proposal or invoice. You agree to pay those taxes, which Trimly collects and remits as required by law. Installation and other service charges listed separately are taxed only if the law requires.

2A. 12-Month Plan: Term and Ending Early (a) Which plans this covers. This section applies only if your signed proposal shows the 12-Month Plan (12 monthly payments, billed all year, including winter). The Growing-Season Plan (8 monthly payments, March through October) has no contract and is covered by Section 2. On the Growing-Season Plan, Lawn Health has no Term and no early-exit amount. (b) Your Term and your agreement end date. The 12-Month Plan is a one-year commitment (the "Term"). If you are a new customer, your Term starts on the day we install your mower. If you are already a Trimly customer, your Term starts on the day your billing resumes. Your agreement ends on the same calendar day 12 months after your Term starts. If your Term starts on February 29, your agreement ends on February 28. Mowing and Lawn Health end on the same date, except as (c) says. Your 12-month price is locked for the Term. The plan price is spread evenly over 12 monthly payments, so some winter payments pay for service you already received during the growing season. While your plan is active, you keep paying the monthly payment and we keep providing your service. (c) Lawn Health before your install. Your proposal may start Lawn Health before we install your mower. If it does, Lawn Health starts and bills from the day you sign. Mowing starts on your install day. Your Lawn Health commitment runs from the day you sign to your agreement end date. This is longer than 12 months. If we do not install your mower within 60 days after the scheduled install date, your Lawn Health commitment becomes 12 months from the day you signed. It then ends on the same calendar day 12 months after the day you signed. (d) Ending early: mowing. You may end the 12-Month Plan early with 30 days written notice. Your mowing early-exit charge is the growing-season price for mowing only times the number of growing months of service you received during the Term, minus the total you have paid for mowing for the Term, and never less than $0. Growing months of service you received are counted from March through October, within your Term. A full month of service counts as one month. A partial month counts by day: the number of days your Trimly service was active in that month divided by the number of days in that month. Example: growing-season price for mowing only $X per month, 12-Month price for mowing $Y per month. You received 5 growing months and made 7 payments. You owe (5 × $X) − (7 × $Y), or $0 if that is negative. (e) Ending early: Lawn Health. If your plan includes Lawn Health and you end your agreement before its end date, a Lawn Health amount is also due. We calculate it like this: 12 times your Lawn Health monthly price, divided by 7, times the Lawn Health visits we completed in your Term, as shown in our service records. We'll send you the list on request. Then we subtract the Lawn Health payments you made. The amount is rounded to the cent at the end. The lowest amount is $0.00. For Lawn Health, your Term is your Lawn Health commitment in (b) or (c). Example: your Lawn Health price is $45.00 a month. We completed 6 Lawn Health visits and you made 9 Lawn Health payments of $45.00. 12 × $45.00 ÷ 7 × 6 = $462.86. $462.86 − $405.00 = $57.86. (f) Total for ending early. If you end early, you pay the mowing amount in (d) plus the Lawn Health amount in (e). This is the full amount due for ending early. (g) If we end the plan because payments stop. If a payment is late, we will send you written notice. If you don't catch up within 20 days after that notice, we may end the plan. You would then owe any past-due amounts plus the amounts described in (f). (h) Exceptions. If Section 2C applies (moving out of our area, selling your home, death, disability or military service), no mowing or Lawn Health early-exit amount applies. If you buy your Trimly mower at any time during the Term, no mowing early-exit charge applies. The Lawn Health amount still applies. See your mower purchase agreement for the mower price, South Carolina sales tax, and Trimly Care terms. (i) Equipment and other amounts. Section 2D covers equipment return. A financed mower balance is separate, is not part of the amounts in (f), and continues under your financing terms.

2B. After your 12 months. When your Term ends, your plan continues month to month at the monthly rate then in effect for the 12-Month Plan. It does not renew for another year. After the Term, you can cancel any time with 30 days' notice and no early-exit charge. We will send you a reminder 30 to 60 days before your Term ends. It will tell you that your plan will continue month to month unless you cancel, what the monthly charge will be, and how to cancel (phone (864) 256-0999, email hello@trimly-automow.com, or the cancel request in the app). A new 12-month commitment requires you to sign a new agreement.

2C. Moving, selling your home, and life events. Moving within our service area: tell us at least 30 days ahead and we'll move your service and our equipment to your new address. Your Term continues. Selling your home: the buyer can take over your plan for the rest of the Term by signing our transfer form. Once they do, you're released from the plan from the transfer date. Moving outside our service area: your plan ends with no early-exit charge for mowing or Lawn Health if you give us 30 days' notice and reasonable proof of the move (for example a closing statement, deed or new lease). You pay only amounts through your end date. Death, disability or military service: your plan ends with no early-exit charge for mowing or Lawn Health if the account holder dies; if a disability or serious illness means the account holder must leave the home; or if the account holder or their spouse receives permanent-change-of-station orders or is deployed for 90 days or more. We'll ask for reasonable documentation.

2D. Returning Trimly-owned equipment. If your service uses equipment Trimly owns (the mower, base station and accessories we install), it stays our property. When your service ends for any reason, we'll pick it up within 14 business days of your end date. Please give us access to your yard for pickup. You authorize us to enter your yard (never your home) at reasonable hours after giving you notice. You're responsible for damage beyond normal wear and tear (for example impact, fire, flood, tampering or missing parts). We'll charge the actual repair cost, itemized, up to the equipment's replacement value. If we can't get access after two scheduled attempts and written notice, we may charge the replacement value and refund it if the equipment is returned in working condition. A mower you bought or are financing is yours and is not picked up. Ending service does not cancel a financed balance.

3. Property Requirements

Your property must meet certain requirements for service, including:

Accessible lawn areas with suitable terrain (slopes under 24° for standard mowers)
A suitable outdoor location for the charging station with access to a standard 120V power outlet
Clear identification of property boundaries, gardens, pools, and other no-mow zones
A working Wi-Fi network with adequate signal strength at the charging station location (see Section 6)

Trimly will assess your property during the initial consultation and reserves the right to decline or discontinue service if the property is not compatible with our equipment.

4. Equipment Ownership & Care

All robotic mowing equipment, charging stations, and accessories (“Equipment”) remain the sole property of Trimly LLC at all times, regardless of how long the Equipment has been installed on your property. Customers may not modify, sell, lease, pledge, relocate, or otherwise transfer or encumber any Equipment.

Trimly maintains theft and damage insurance on all Equipment. However, if Equipment is stolen or damaged as a direct result of Customer negligence (such as leaving gates or garages open against Trimly's recommendations, physically moving Equipment to an unsecured area, or intentional misuse), Customer may be responsible for repair or replacement costs up to the Equipment's depreciated value.

Upon termination or cancellation of service for any reason, Customer agrees to allow Trimly to retrieve all Equipment. If Customer prevents or unreasonably delays Equipment retrieval for more than 30 days after service ends, Customer agrees to pay the replacement cost of unreturned Equipment.

Purchased Equipment. The paragraphs above apply to equipment provided with a subscription. If your signed proposal is for a mower purchase, outright or financed, the mower becomes your property when its Total Purchase Price, including applicable sales tax, is paid in full. Until then, for a financed purchase, the mower stays Trimly's property, and the replacement-cost and retrieval terms above apply if you default or the purchase is cancelled. Any maintenance plan for a purchased mower is a separate, optional agreement entered into after the sale and is not part of the purchase price. The manufacturer's limited warranty passes to you as provided in your proposal.

5. Customer Responsibilities

As a Customer, you agree to:

Keep the mowing area free of debris, toys, hoses, and other obstacles that may damage the mower or be damaged by it
Notify Trimly of any hazards, property changes, or landscaping work that may affect mower operation
Provide reasonable access to the property for installation, routine maintenance, software updates, troubleshooting, and Equipment retrieval
Not interfere with, attempt to repair, modify, or relocate the Equipment or its charging station
Maintain a functioning outdoor power outlet accessible to the charging station
Keep pets and children supervised near operating Equipment

Seasonal aeration and seeding. It is the Customer's responsibility to mark all sprinkler systems, private utilities, and any other underground or surface fixtures before aeration or seeding. Before your visit, please mark sprinkler heads and lines, invisible pet fences, private utility lines, and any other buried or hidden fixtures in the service area. You're responsible for the repair of any unmarked fixture damaged during normal service.

6. Wi-Fi & Connectivity Requirements

Trimly's robotic mowers require a continuous Wi-Fi connection to operate, receive software updates, and report status to our monitoring systems. Customer is responsible for:

Providing Wi-Fi network credentials during onboarding and promptly notifying Trimly of any changes to the network name (SSID) or password
Maintaining an active internet connection with adequate signal strength at the mower's charging station

Trimly is not responsible for service interruptions, missed mows, or Equipment downtime caused by Wi-Fi outages, changed credentials not communicated to Trimly, insufficient signal strength, or internet service provider issues. Extended connectivity loss (more than 7 consecutive days without resolution after Trimly notification) may result in temporary service suspension without billing credit.

7. Winter & Weather

On a year-round plan, billing continues through winter. A customer who wants to pay only during the growing season chooses the growing-season plan.

Trimly uses weather-aware scheduling and may skip or delay mowing during heavy rain, extreme heat, or other adverse conditions. Missed mows due to weather are not grounds for billing adjustments, as the mower operates continuously during suitable conditions.

8. Liability and Insurance

Trimly maintains comprehensive general liability insurance covering our Equipment and operations. Trimly is responsible for:

Normal wear and operation of our Equipment
Repairs and maintenance of the robotic mower
Replacement of Equipment stolen through no fault of the Customer

Trimly is not liable for: pre-existing lawn conditions; damage caused by undisclosed property hazards; damage to items left in the mowing path; injury to unsupervised pets or children; or service interruptions due to extreme weather, power outages, internet outages, or force majeure events (including but not limited to natural disasters, pandemics, government orders, supply chain disruptions, or acts of war).

TO THE MAXIMUM EXTENT PERMITTED BY SOUTH CAROLINA LAW, TRIMLY LLC'S TOTAL LIABILITY FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IN NO EVENT SHALL TRIMLY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

9. Property Access & Right of Entry

Customer grants Trimly and its authorized service personnel a limited, revocable license to enter the property as reasonably necessary to install, inspect, maintain, update, and retrieve Equipment. Trimly will provide reasonable advance notice (minimum 24 hours) for scheduled maintenance visits, except in emergencies or for routine Equipment retrieval upon cancellation.

10. Data Collection & Mower Telemetry

Our robotic mowers collect operational data including GPS location, mowing patterns, battery status, terrain mapping, obstacle detection events, and connectivity status (“Telemetry Data”). This data is used to monitor Equipment health, optimize mowing performance, and provide proactive maintenance. Telemetry Data is governed by our Privacy Policy.

If you submit your contact information through one of our Facebook or Instagram lead ads or a form on our website, you consent to being contacted by Trimly about our services. Information you provide through these channels is collected and used in accordance with our Privacy Policy.

11. Intellectual Property

All Trimly trademarks, logos, website content, and software are the intellectual property of Trimly LLC. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

12. Dispute Resolution

Any disputes arising from these Terms shall first be addressed through good-faith negotiation between the parties for a period of at least 30 days. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in Greenville County, South Carolina, in accordance with the rules of the American Arbitration Association. The arbitrator's decision shall be final and enforceable in any court of competent jurisdiction. Small claims court actions (where the amount in controversy is within the jurisdictional limit) are exempt from this arbitration requirement.

Class action waiver: All disputes must be brought in an individual capacity, not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.

13. Indemnification

You agree to indemnify, defend, and hold harmless Trimly LLC, its members, officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, misuse of the Equipment, undisclosed property hazards, or failure to fulfill your responsibilities under this agreement.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law principles.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with the signed proposal and Privacy Policy, constitute the entire agreement between you and Trimly LLC regarding the Service. No oral or written representations outside of these documents shall be binding.

17. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree to material changes, you may cancel your subscription before they take effect.

18. Contact

For questions about these Terms, contact us:

Email: hello@trimly-automow.com
Phone: (864) 256-0999
Mail: Trimly LLC, 3509 Pelham Rd, Greenville, SC 29615