Frequently Asked Questions
Everything you need to know about robotic mowing with Trimly.
Your Trimly mower uses GPS/RTK satellite positioning to navigate your lawn with centimeter-level precision. It follows a mapped route, returns to its charging station when the battery is low, and resumes where it left off. No boundary wires, no remote control — fully autonomous.
Keep children, pets, and other people out of the mowing area while the mower runs. Stop it before anyone enters to play. Follow the exact mower manual. Sensors and access gates do not replace a clear work area.
Our 2026 mowers cut to within 1–2 inches of borders. The robot does not string-trim or edge. Precision Edge: Scientifically curated edge care, once a month: string trimming, edging, and blowing, plus a plant growth regulator around the edges to slow regrowth, so your yard looks perfect between visits. In the off-season, visits switch to winter yard cleanup, including leaf blowing and large stick pickup. A paid add-on, not included in the mowing plan. Starting at $39/mo. Optional bed weed control, starting at +$15/mo. Optional bed weed control for Precision Edge customers: three rounds of pre-emergent in the beds each year, plus spot sprays for weeds monthly as needed. It rides along on Precision Edge visits. Standalone Bed Weed Control is for customers who do not have Precision Edge. See the pricing page for current rates.
Yes. The Lawn Health Plan add-on includes 7 professional weed control and fertilization treatments per year, included on one Trimly bill. Treatments are tuned to your grass type (Bermuda, Zoysia, or Fescue) and applied on a seasonal schedule. Pricing scales with lot size — see the pricing page for current rates, and add it to your mowing subscription there.
We offer two aeration services: warm-season aeration (April–June) for Bermuda and Zoysia lawns, and aeration + overseeding (September–October) for fescue lawns. These are one-time annual services billed when the treatment is performed — see the pricing page for current rates.
Lawn treatments are included on one Trimly bill with your mowing.
We monitor every mower over 4G and can often fix a map or zone issue remotely. If your mower is sitting on a hose, toy, branch, or similar obstacle, press STOP and wait for all movement to stop. Follow the mower manual before approaching or clearing an object. Never reach underneath it. Contact us for anything more serious: damage, a mower that will not charge or will not start after a simple restart, repeating errors, or a safety concern. Do not open the mower, lift the deck, or work on the blades. Serious issues stay on us.
We adjust mowing for the weather and ground conditions. Rain and saturated ground can delay mowing. The installed mower must be used within its manual’s limits. Still an advantage over traditional crews, who skip rainy days entirely.
GPS tracking, geofence alerts, anti-theft PIN code, and theft insurance included in every subscription. If it's stolen, we replace it at no cost.
Our standard AWD mowers handle slopes up to 24° (45% grade). For steeper terrain, we can upgrade to a more powerful mower that handles almost any slope. During the pre-install site survey, we assess your yard's terrain and recommend the right equipment for your property.
Your mower enters hibernation mode. During December–February, our Fleet Manager performs a Deep Service: battery conditioning, motor inspection, blade deck overhaul, and firmware updates. This is why you pay year-round — your equipment is being maintained and your spot is held.
You can transfer your Trimly subscription to the new homeowner (great selling point!) or cancel with 30 days notice. We'll remove the equipment at no charge.
We serve six Upstate South Carolina counties: Greenville, Spartanburg, Anderson, Pickens, Laurens, and Cherokee. Enter your address on our Get Started page to confirm coverage.
Under 60 decibels — quieter than a normal conversation. You can run it at 2am and your neighbors will never know. Compare that to a gas mower at 95+ dB.
With the standard subscription, no — we own it, maintain it, and replace it if anything goes wrong. (You can also buy a mower from us if you'd rather own your unit.) Either way, you just enjoy the lawn.
We fix it. Hardware issues are on us. That's the whole point of a subscription — zero surprises.
It works best on flat to moderate grade residential lawns up to 6 acres. Enter your address on the home page and we'll confirm when we follow up with your quote.
The mower handles light rain fine. It pauses during storms and resumes automatically. Your lawn never falls behind.
We come out once to set up the mower and map your yard's virtual boundaries by GPS — no wires to bury, ever. After that, it runs itself. Most installs take 2–3 hours.
The growing-season plan has no contract. Prefer to pay year-round? Our 12-month plan comes with a one-year agreement. Growing-season customers can cancel with 30 days notice and we pick up the equipment.
Very steep slopes, gravel yards, or properties with complex obstacle layouts may not be a fit. Enter your address and we'll let you know upfront.
Trimly does more than mow. Beyond robotic mowing we offer edging as a paid add-on (Precision Edge — not included in the mowing plan), weed control and fertilization (Lawn Health Plan, included on one Trimly bill), bed weed control, aeration, smart lawn irrigation, tree and shrub pruning, mulch refresh, and leaf/porter services. We do not offer full landscape design or hardscaping — for those, we recommend pairing Trimly with a local specialist.
By your lot size. Enter your address, we'll review your property, and a Trimly team member will reach out shortly with your price. No pressure, no obligation.