Privacy Policy

Effective date: September 10, 2026

This policy explains how Trimly LLC collects, uses, discloses, and protects personal information through our website, customer applications, communications, and robotic lawn-care services.

1. Information We Collect

Depending on how you interact with Trimly, we may collect:

  • Contact, account, and transaction information
  • Property, service, scheduling, and customer-support information
  • Payment and billing information handled by our payment providers
  • Website, app, device, and communications information
  • Location, connectivity, equipment-status, usage, and diagnostic information needed to provide and support robotic mowing
  • Advertising and referral information when you arrive through a campaign or referral

Payment providers process card details on our behalf. Trimly does not store full payment-card numbers.

2. Where Information Comes From

We collect information from you, from Trimly equipment and applications, automatically when you use our services, and from providers that help with referrals, advertising, mapping, payments, communications, and equipment support.

3. How We Use Information

We use personal information to:

  • Provide quotes and deliver, maintain, secure, and improve our services
  • Operate accounts, scheduling, support, payments, and customer communications
  • Monitor equipment and diagnose service problems
  • Measure website performance and marketing when you allow optional tracking
  • Prevent fraud, protect safety and security, and comply with law

We do not use mower telemetry, Wi-Fi credentials, or customer-app activity for cross-context behavioral advertising.

4. How We Disclose Information

We may disclose relevant information to:

  • Providers supporting payments, hosting, data storage, security, communications, analytics, advertising, mapping, customer support, and equipment operations
  • Professional advisers, insurers, and authorities when reasonably necessary
  • A successor in connection with a merger, financing, acquisition, or sale of business assets
  • Other parties when you direct us or give consent

We do not sell personal information for money. Optional advertising measurement may be treated as a sale or sharing under some privacy laws. You can opt out through the controls below or through a supported browser privacy signal.

5. Cookies, Analytics, and Advertising

We use necessary technology to operate the site. Optional analytics and advertising technology is loaded only after you choose to allow it. When allowed, it may collect device and usage data, campaign identifiers, referring and landing pages, and quote conversion information. Contact information submitted with a quote may be normalized, hashed by the advertising provider, and used to measure that conversion.

You may allow or decline optional tracking at any time. Trimly treats Global Privacy Control and enabled Do Not Track signals as a request to decline optional tracking. Declining does not prevent you from requesting or receiving Trimly services, although some optional embedded features may be unavailable.

The Trimly customer app does not load the public website's advertising tags. We do not upload customer-app lists to advertising networks for audience targeting.

Your privacy choices

Optional analytics and advertising are currently declined.

6. Email and Text Messages

We send operational messages about requested quotes, appointments, service, support, and billing. Promotional messages are optional and are sent only when permitted by your choices and applicable law. Message frequency varies and message and data rates may apply. Reply STOP to a text to opt out or HELP for help. You may also contact us using the details below.

We do not sell or share mobile opt-in information with third parties or affiliates for their own marketing. We may provide it to vendors that help Trimly deliver messages, subject to restrictions on their use.

7. Retention

We retain information only for as long as reasonably necessary for the purposes described here. The period depends on the type of information, our relationship with you, equipment and warranty needs, security and fraud prevention, legal requirements, and dispute or accounting needs. We may retain limited information needed to honor an opt-out. Deletion from backups and service-provider systems may take additional time.

8. Your Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have rights to access, correct, delete, or obtain a copy of personal information; opt out of certain advertising, sales, or sharing; limit certain uses of sensitive information; and appeal a denied request. You will not be discriminated against for exercising an applicable privacy right.

California residents may have rights under the California Consumer Privacy Act when it applies to Trimly. We do not knowingly sell or share personal information of consumers under 16. An authorized agent may submit a request where permitted by law.

To make a request, email hello@trimly-automow.com or call (864) 256-0999. We may need to verify your identity and authority before completing a request.

9. Security

We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No system can be guaranteed completely secure.

10. Children

Trimly services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 13.

11. Changes

We may update this policy as our services or legal obligations change. We will post the updated policy and revise its effective date, and will provide any additional notice required by law.

12. Contact Us

Questions and privacy requests may be directed to:

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